Beta Notice: Hyperspace is currently in beta. This privacy policy may be updated as our service evolves.
Privacy Policy
Last updated: January 2026
Hyperspace ("we", "us", or "our") is a platform operated by Lorenz Technologies, a company registered in England and Wales. We are committed to protecting your privacy and ensuring the security of your personal information.
1. Who We Are
Hyperspace is a local delivery marketplace connecting customers with independent merchants in Bristol. Our service enables same-day delivery from local businesses to customers within our delivery areas.
Data Controller:
Lorenz Technologies
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
For privacy-related inquiries, please contact us at: privacy@shophyperspace.com
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, and delivery address when you create an account
- Order Information: Details of products you purchase, delivery preferences, and special instructions
- Payment Information: Payment card details are processed securely by our payment provider, Stripe. We do not store your full card details
- Communications: Messages you send to us or to merchants through our platform
2.2 Information We Collect Automatically
- Device Information: Browser type, operating system, and device identifiers
- Usage Data: Pages visited, features used, and interaction with our service
- Location Data: Delivery postcode and, with your consent, more precise location data
- Cookies: We use cookies to improve your experience. See our Cookie section below
2.3 Merchant Information
If you register as a merchant, we also collect:
- Business name, address, and contact details
- Bank account information for payouts (processed by Stripe)
- Product listings and inventory information
- Opening hours and delivery preferences
3. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate with you about your orders and account
- Send transactional emails (order confirmations, delivery updates, receipts)
- Improve our platform and services
- Prevent fraud and ensure platform security
- Comply with legal obligations
4. Email Communications
We send transactional emails that are essential to your use of our service. These include:
- Order confirmations and receipts
- Delivery status updates
- Account security notifications
- Important service announcements
We use Postmark as our email service provider to ensure reliable delivery of these communications. Postmark processes your email address solely for the purpose of delivering emails on our behalf.
5. Data Sharing
We share your information with:
- Merchants: Your name, delivery address, and order details to fulfill your orders
- Delivery Partners: Information necessary to complete deliveries
- Payment Processors: Stripe processes payments and payouts securely
- Service Providers: Including hosting (Firebase), email delivery (Postmark), and analytics services
We do not sell your personal information to third parties.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit using HTTPS/TLS
- Secure authentication and access controls
- Regular security assessments
- PCI-compliant payment processing through Stripe
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Object to or restrict certain processing
- Request data portability
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us at privacy@shophyperspace.com.
8. Cookies
We use cookies and similar technologies to:
- Keep you signed in to your account
- Remember your preferences (such as your postcode)
- Understand how you use our platform
- Improve our services
You can control cookie preferences through our cookie banner or your browser settings.
9. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Order history and transaction data are retained for legal and accounting purposes.
10. Children's Privacy
Our service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us.
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by posting a notice on our platform or sending you an email.
12. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us:
Lorenz Technologies
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
Email: privacy@shophyperspace.com
13. Supervisory Authority
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you are concerned about how we handle your personal information: